Services & Support
Customer Service
Our business hours
Monday – Friday 08:00 AM – 05:00 PM
Phone 09 415 3399
Email info@technisonic.co.nz
For After hours or Urgent service
Phone 022 657 3869
E-mail grant@technisonic.co.nz
Technical Service
Technisonic’s in-house Service Department schedules and actions annual Warranty and Preventive Maintenance Contracts, and in addition, repairs either on-site or in-house in Technisonic’s workshop.
Technisonic also either makes available a loan Injector for repairs in-house or repairs on-site, depending on the product and/or the urgency.
Training
Technisonic provides full user training on all products listed. Where appropriate, Technisonic will enlist the support of Imaxeon’s highly-trained Clinical Support Specialists.
Virtual Care – Remote Support
Remote diagnostics for Stellant, Avanta, Solaris, Intego and Arterion Injection systems.
International Support
Imaxeon Research and Development
Imaxeon’s development team has been responsible for 4 generations of contrast injectors, starting with the PJ series of CT injectors which coupled low pricing with ease of use. Subsequent generations include an angio injector and more recently the Salient CT Injector.
The internal development processes are audited annually for compliance with ISO13485, and are appropriate to Class IIa, IIb and lower risk medical devices. Imaxeon has also developed several successful syringe lines to accompany these injectors. The cross-disciplinary team is small but able to focus on delivering cohesive value-appropriate solutions.
Imaxeon Quality Management
Our Quality Management system and manufacturing competence is an integral part of our company culture and a brief history of our quality records is:
- ISO 9002 in October 1994,
- ISO 9001-2000 in November 2002
- 93/42/EEC (CE Mark) Full Quality Assurance System in March 2005
- ISO 13485:2003 in March 2005
- TGA Conformity Approval in February 2006
Imaxeon is accredited by TÜV SÜD Product Service GmbH and TGA to design, manufacture, and service a range of Class IIA and IIB medical devices, including power contrast Injectors and associated consumables.
Imaxeon Applications Training and Clinical Support
Imaxeon is fully committed to providing quality applications training and clinical support for the full range of the products marketed in Australia and New Zealand. Our Clinical Support Specialists are highly-trained individuals who remain up to date with the latest techniques by regular attendance at conferences and participating in on-going product training.
Imaxeon Clinical Support Specialists are available to provide in-depth clinical training to ensure your department is trained in the full operation and clinical benefits of your new product.